Privacy Notice

Why do we have a Privacy Policy?

We have developed this policy because we want you to feel confident about the privacy and security of your personal information. SNES Direct takes all reasonable care to prevent any unauthorised access to your personal information.
When we refer to "personal information" in this privacy policy, we mean information, which identifies you as an individual, or is capable of doing so. Accordingly, we may hold and use data about you in your capacity as a consumer, a business customer, as an individual acting on behalf of a business customer, or in any other capacity, for example, when you visit our website.

Please read this privacy policy carefully. If you are visiting any of our websites or using any of our services, by continuing to do so, you indicate your agreement to our use of your personal information as set out in this privacy policy.

What does this privacy policy cover?

This privacy policy only applies to how SNES Direct deals with your personal information. It does not apply to any other company or to any other company's websites even if you access them through SNES Direct. If you disclose your personal information to other companies your information will be dealt with according to their privacy practices.

What personal information do we collect about you, and when do we collect it?

We may ask you for information to enable us to provide a service to you and we collect this information by telephone, written correspondence or via a website.
We may ask you for information including your name, private/business address, contact telephone numbers and email address. We may also ask you for other information that relates to the service you are using or ordering.
SNES Direct do not store any of your credit card details on our site, taking payment is handled exclusively by PayPal's secure merchant services.

Any card details taken at purchase time through our website are passed through to PayPal using a secure SSL layer and disposed of thereafter. Further details of how payment is processed can be found at: PayPal Pro Payments


In the rare occurance that payment details taken from yourself directly over the phone, they will be processed there and then and all details will be destroyed after processing.

If you enter into any of our competitions or promotions, we may ask for information about you, which will be made clear at the time you enter. We will also inform you of the purposes for which the information you provide may be used.

We may ask you from time to time about what use you make of the services we provide, what other services you would like us to provide in the future.

We collect information from visitors to our website to help us to make improvements to the website and to the services we make available. We know, for instance, how many visitors there are to each page, when they visited, for how long and to which areas of our website they went. We may share this information with our advertisers and to other companies which offer their goods or services on our website. It helps to show these organisations how effective our websites are as sales channels for their products. You or any other individual cannot be identified from the information we share as the data is aggregated and anonymised.

We do not use this information to:

Identify individuals visiting our website; or analyse your visits to any other websites (except that we may track you if you go to websites carrying our banner, but we do not identify personal details while we do this); or track any Internet searches which you may make while on our website.

What personal information do we collect about you from other companies and organisations?

We may receive personal information about you from other companies and organisations (for example, for marketing purposes) and we rely on these third parties to obtain your consent for us to use this information. Please note that when you order goods and services from SNES Direct we may make enquiries about you for credit reference purposes. These enquires include searching your records held by credit reference agencies and checking any details held on you by fraud prevention schemes. At all times where your information is disclosed to us we will protect it in accordance with this policy and keep it secure.

Do we share your personal information with anyone else?

We may share your personal information with other parts of Power Inspired to enable them to conduct their own businesses and to market their products and services to you. We provide this information in accordance with our code of practice on the disclosure of customer information. We may share your personal information with other companies so that they can contact you with details of other products or services you may be interested in. We will only do this if you have agreed to this and where the companies agree to use your personal information for that purpose only. If you have agreed to receive information about products and services from another company and later decide not to you will need to contact that company yourself to let them know. You can of course ask us not to continue to provide your personal information to any more companies in future.

We may provide information, in response to properly made requests, for the purposes of the prevention and detection of crime, and the apprehension or prosecution of offenders. We may also provide information for the purpose of safeguarding national security. In either case we do so in accordance with the Data Protection Act. We also provide information when required to do so by law, for example under a court order, or in response to properly made demands, under powers contained in legislation.

If there is a change (or prospective change) in the ownership of SNES Direct or any of its assets, we may disclose personal information to the new (or prospective) owner. If we do so, we will require them to keep it confidential.

If you believe the personal information we hold on your is incorrect you may amend it by following the procedure set out below in "How can I change the personal information SNES Direct holds about me?"

For how long does SNES Direct keep personal information?

The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.

How do we protect your data when it is transferred out of Europe?

Countries in the European Economic Area (EEA) are required to have a similar standard of protection of personal data but this is not always the case in countries outside of the EEA. We do sometimes transfer data outside the EEA but before doing so take steps to ensure that your data will be given adequate protection as required by the Data Protection Act.

How can I find out what personal information SNES Direct holds about me?

If you want specific information please tell us and give us any relevant information to enable us to locate the information about you because this will speed up our reply. We may be able to provide the specific information you want without you having to make a formal request.

You can make a formal request if you want to know what personal information SNES Direct holds about you. In this case, please put your request in writing and send it to us enclosing a cheque for the administration fee of £10 made payable to SNES. The address is:
SNES Direct (Privacy)
38 Havelock Street
Swindon
Wiltshire
SN1 1SD

How can I change the personal information SNES Direct holds about me?

If the information we hold about you is inaccurate, please let us know and we will make the necessary amendments and confirm that these have been made. The majority of information held is accessible by yourself in the "My Account" page.

How can I manage SNES Direct's contact with me for marketing purposes?

You may choose not to receive marketing information from SNES Direct and, if you are already receiving such information from us, you can ask us to stop at any time.

How do we protect your personal information?

We are serious about guarding the security of your personal information and the details of any transactions made. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you register or make an order (including your credit card details and your password). SNES Direct.

How do you find out about changes to our privacy policy?

We may change our privacy policy from time to time. New policies will be published on our web site.

When do we use cookies?

A "cookie" is a text file which is allocated by our server to your personal computer (PC) when you visit our website. If you want to know more about cookies please go to www.allaboutcookies.org which explains how cookies work and how you can manage their use. We use "cookies" to collect information from visitors to our websites and registered customers. Our servers use a cookie known as a "session-based" cookie and is allocated to your PC only for the duration of your visit to our website. It helps you to move around the website faster. This cookie automatically expires when you close down your browser.

We do not store information regarding your telephone number, account or payment details in the cookie, and this information cannot be accessed using it. SNES Direct's cookies do not collect any information regarding the use of your PC or your Internet browsing in any way.

Are third party sites covered by this policy?

Third party Internet sites that you can link to from SNES Direct websites are not covered by our privacy policy, so we urge you to be careful when you enter any personal information online. SNES Direct accepts no responsibility or liability for these sites. Other companies which advertise or offer their products or services on our website may also allocate cookies to your PC. The types of cookies they use and how they use the information generated by them will be governed by their own privacy policies and not ours.